News

April 2021

Brabender enables remote lab visit

Despite travel restrictions, customers are invited to visit Brabender's application laboratories.

Interview with Maria Gräfenhahn (Head of Application Laboratory Food & Feed) and Jessica Wiertz (Manag-er Applications)

Question 1: Are you experiencing the impact of the Covid19 pandemic?

J.Wiertz: The Covid-19-related travel restrictions also affect the application laboratories at Brabender. In 'normal' years, there is a lot of customer traffic here. Visitors from all over the world come to our labs in Germany and New Jersey to see the portfolio of instruments, try them out with their raw materials, or develop an ex-truded product. Training and workshops are also normally offered here. These activities are currently severely depleted.

Question 2: What measures have you taken to counter this new situation

M.Gräfenhahn: We have taken a variety of measures here, most of them in the area of digitizing our offerings. Initially, customer meetings were conducted by video conference. In the meantime, we can offer visitors remote lab visits, demonstrations and customer trials online. In addition, we have offered our customers webinars on various topics, such as the analysis of gluten-free raw materials or viscosity and moisture measurement. Recently, we supported an extrusion workshop in India. Conferences and trade shows are also attended online and presentations are given there.

Question 3: Remote lab visit - sounds exciting! How did you implement this technically?

J. Wiertz: We have installed a system consisting of various cameras. The cameras depict different perspectives in the lab - for example, an overview of the entire test setup and detailed shots at the extruder die or in the measuring mixer. Software is used to combine this data with the test data from our measurement results. The customer is then connected via video conference. He can then follow the test and the measurement results live. Interaction with the application team is always possible, e.g. by zooming in on a specific detail or dis-cussing the customer's samples and products. Setting and process changes can be made jointly in coordination. In addition to pure material testing, Brabender also offers services in the area of process and product development, for example for cereals, snack food or meat substitute products. If the customer wants to touch, process or analyze the samples, we will be happy to send them to him by mail afterwards.

Question 4: What practical experience have you already gained?

M.Gräfenhahn: The system has already been used for various purposes. For example, customers have already been given a remote tour of the laboratory and demonstrated the equipment and test sequences. In addition, customers have taken advantage of the opportunity to follow their extrusion tests live in the Brabender laboratory. We have also gained experience in the field of start-up, e.g. for a twin-screw extruder in Sweden, service and application support was provided via remote. In addition, we often record our daily activities in the laboratory on video, which we then later play back as video sequences, e.g. in our webinars.

Question 5: How do you face the digital future?

J.Wiertz: We are convinced that these new possibilities will also be used in many ways after the pandemic. For ex-ample, customers from more distant countries can benefit from the Remote Lab, as they can avoid a time-consuming journey and the associated travel costs. Anyone who would like to arrange a Remote Lab visit or get in touch with our application lab team is welcome to contact us at any time. In addition to the Remote Lab visit offerings, we also want to continue to expand our webinar program. The next webinar is planned for the - of course virtual - IBA trade show from March 15-17.

More information:

Visit website application lab food & feed or Watch video

Visit website application lab plastics & rubber or Watch video


back

2021

Brabender enables remote lab visit

Despite travel restrictions, customers are invited to visit Brabender's application laboratories.

Interview with Maria Gräfenhahn (Head of Application Laboratory Food & Feed) and Jessica Wiertz (Manag-er Applications)

Question 1: Are you experiencing the impact of the Covid19 pandemic?

J.Wiertz: The Covid-19-related travel restrictions also affect the application laboratories at Brabender. In 'normal' years, there is a lot of customer traffic here. Visitors from all over the world come to our labs in Germany and New Jersey to see the portfolio of instruments, try them out with their raw materials, or develop an ex-truded product. Training and workshops are also normally offered here. These activities are currently severely depleted.

Question 2: What measures have you taken to counter this new situation

M.Gräfenhahn: We have taken a variety of measures here, most of them in the area of digitizing our offerings. Initially, customer meetings were conducted by video conference. In the meantime, we can offer visitors remote lab visits, demonstrations and customer trials online. In addition, we have offered our customers webinars on various topics, such as the analysis of gluten-free raw materials or viscosity and moisture measurement. Recently, we supported an extrusion workshop in India. Conferences and trade shows are also attended online and presentations are given there.

Question 3: Remote lab visit - sounds exciting! How did you implement this technically?

J. Wiertz: We have installed a system consisting of various cameras. The cameras depict different perspectives in the lab - for example, an overview of the entire test setup and detailed shots at the extruder die or in the measuring mixer. Software is used to combine this data with the test data from our measurement results. The customer is then connected via video conference. He can then follow the test and the measurement results live. Interaction with the application team is always possible, e.g. by zooming in on a specific detail or dis-cussing the customer's samples and products. Setting and process changes can be made jointly in coordination. In addition to pure material testing, Brabender also offers services in the area of process and product development, for example for cereals, snack food or meat substitute products. If the customer wants to touch, process or analyze the samples, we will be happy to send them to him by mail afterwards.

Question 4: What practical experience have you already gained?

M.Gräfenhahn: The system has already been used for various purposes. For example, customers have already been given a remote tour of the laboratory and demonstrated the equipment and test sequences. In addition, customers have taken advantage of the opportunity to follow their extrusion tests live in the Brabender laboratory. We have also gained experience in the field of start-up, e.g. for a twin-screw extruder in Sweden, service and application support was provided via remote. In addition, we often record our daily activities in the laboratory on video, which we then later play back as video sequences, e.g. in our webinars.

Question 5: How do you face the digital future?

J.Wiertz: We are convinced that these new possibilities will also be used in many ways after the pandemic. For ex-ample, customers from more distant countries can benefit from the Remote Lab, as they can avoid a time-consuming journey and the associated travel costs. Anyone who would like to arrange a Remote Lab visit or get in touch with our application lab team is welcome to contact us at any time. In addition to the Remote Lab visit offerings, we also want to continue to expand our webinar program. The next webinar is planned for the - of course virtual - IBA trade show from March 15-17.

More information:

Visit website application lab food & feed or Watch video

Visit website application lab plastics & rubber or Watch video


back

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